Frequently Asked Questions

What are your opening hours?

  • Our opening hours are Monday to Friday from 9:00 AM to 6:00 PM. We are closed on holidays.

Where are you located?

  • We are located at Via Roma 123, 00100 Rome, Italy.

How can I contact customer service?

  • You can contact our customer service by email at support@example.com or by phone at +39 06 1234 5678.

Which payment methods do you accept?

  • We accept payments by credit/debit card (Visa, MasterCard, American Express), PayPal, and bank transfer.

What is your return/refund policy?

  • We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product within 30 days from the date of purchase for a full refund.

Do you offer free shipping?

  • Yes, we offer free shipping for orders over €50. For orders below this amount, there is a flat shipping fee of €5.

How can I track my order?

  • Once your order has been shipped, you will receive an email with a tracking link. You can also access your account on our website to view the delivery status.

How long will it take to receive my order?

  • Standard delivery takes 7-14 business days.

Do you have a loyalty program or discounts for repeat customers?

  • Yes, we have a loyalty program where you can earn points with every purchase. These points can be redeemed for discounts on future purchases.

How can I sign up for your newsletter?

  • You can sign up for our newsletter by entering your email address in the sign-up form located in the footer of our website.

What are the terms of use?

  • Our terms of use can be found in the "Terms and Conditions" section of our website. We encourage you to read them carefully.

Do your products/services come with a warranty?

  • Yes, we offer a 2-year warranty on all our products. If you encounter any issues, please contact us for assistance.

How can I update my personal information in my account?

  • To update your personal information, please log in to your account and go to the "My Profile" section. You can then edit your personal details.

How can I leave a product review?

  • You can leave a review by visiting the product page and clicking on "Write a review". You will need to be logged in to submit a review.