Frequently Asked Questions
What are your opening hours?
- Our opening hours are Monday to Friday from 9:00 AM to 6:00 PM. We are closed on holidays.
Where are you located?
- We are located at Via Roma 123, 00100 Rome, Italy.
How can I contact customer service?
- You can contact our customer service by email at support@example.com or by phone at +39 06 1234 5678.
Which payment methods do you accept?
- We accept payments by credit/debit card (Visa, MasterCard, American Express), PayPal, and bank transfer.
What is your return/refund policy?
- We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product within 30 days from the date of purchase for a full refund.
Do you offer free shipping?
- Yes, we offer free shipping for orders over €50. For orders below this amount, there is a flat shipping fee of €5.
How can I track my order?
- Once your order has been shipped, you will receive an email with a tracking link. You can also access your account on our website to view the delivery status.
How long will it take to receive my order?
- Standard delivery takes 7-14 business days.
Do you have a loyalty program or discounts for repeat customers?
- Yes, we have a loyalty program where you can earn points with every purchase. These points can be redeemed for discounts on future purchases.
How can I sign up for your newsletter?
- You can sign up for our newsletter by entering your email address in the sign-up form located in the footer of our website.
What are the terms of use?
- Our terms of use can be found in the "Terms and Conditions" section of our website. We encourage you to read them carefully.
Do your products/services come with a warranty?
- Yes, we offer a 2-year warranty on all our products. If you encounter any issues, please contact us for assistance.
How can I update my personal information in my account?
- To update your personal information, please log in to your account and go to the "My Profile" section. You can then edit your personal details.
How can I leave a product review?
- You can leave a review by visiting the product page and clicking on "Write a review". You will need to be logged in to submit a review.